Frequently Asked Questions
How do I place an order?
The best way is check our availability calendar (we try to keep it current!) and then to fill out the form on the order tab or send us an email!
***Please note, we only do pricing for custom items through email (it is easier to organize and keep track of that way - and ensures we don't miss any important details!)
*We try to respond as fast as possible, but being a very small detail oriented company, time sometimes gets away from us. Your calls and emails are extremely important to us, however if you contact us on a Friday or Saturday chances are we will get back to you early the following week as our weekends are dedicated to the events and cakes taking place that weekend.
***We DO NOT handle anything through text or social media direct messages --- Please do not text us photos or ask pricing - as it is to hard for us to keep track of -- thank you for your understanding!
Stop in! You are more than welcome to stop in to our storefront and we would love to chat about your event! Please note, we will still email you the pricing details if your event involves anything custom! Just keep in mind, we are closed on Mondays!
What do I need to include to place an order?
*It is easiest and quickest to fill our our form on the
Order Tab for both quotes and orders or
email us directly
In order to get on the calendar we require a deposit! (we have an FAQ for that too!)
We do not take deposits until we have a good idea of what you have in mind so we will need the following details in order to give you pricing!
- Date of the event
- Number of guests
- What you have in mind in terms of dessert (cake/cupcakes/other items...)
- And photos of items you like --- these can be found online or in our portfolio -- they do not have to be PERFECT as we can tweak and change everything
****Keep in mind, we make a version of edible art -- so no two cakes are ever identical, even if they are cakes we make. We specialize in customizing to each client -- so there will be variations in every design -- especially ones that were not originally ours (we would like to think our variations make it better than the original!)
*Let us know if you have an allergies or sensitivities as we will make a note on yourÂ order and discuss your options. Please note,Â we work in a shared kitchen space and all tools andÂ equipment comes intoÂ contact with all known major allergens (tree nuts, peanuts, gluten, dairy, eggs)
How far in advance do I need to order?
For us, there is no such thing as to much notice!
We requrire a minimum of two weeks notice for all CUSTOM orders, to ensure we have adequate planning and preparation time to create your completely custom dessert. We do book up every weekend, typically three weeks to month and a half in advance.
Availability Calendar to make sure your date is open!
*We do our best to keep it up to date, but we are human, and sometimes the spots fill up before we can update it!
We ask that you have the majority of the details nailed down when placing your order -- and we can fine tune the minor details down the line. We REQUIRE that all orders be fully confirmed and finalized 8 days prior to the event. If you are unable to finalize your order by the given cut off day, we will have to cancel your order.
We can try to accommodate last minute orders
if we have openings, or if you are looking at one of our predeisgned options, however some decorative aspects may not be possible with short notice!
What flavors and items do you offer - and what are the most popular?
Check out the
menu tab above to see the different items and flavors we offer - and if it isn't on the list, all you have to do is ask - we are happy to customize your treat and create a special item just for you if we can!
For our cakes - the most popular flavors are our signature combinations. These became "signature" simply because they started as the fan favorites!
Only the ones noted with **** will add to the cost as a premium item -- but there are certain elements we can leave out to keep them standard pricing (usually this is a filling mix in)
The only things we don't make or work with are angel food cake, Tres Leches cake, mousse cake fillings, and whip cream as a filling or icing.
I have allergies can you make a gluten free, dairy free, vegan, nut free cake or sugar free?
We do our best to accommodate all special requests, however we do use a shared kitchen space with shared tools so if you have a serious allergy we would suggest going to a bakery specializing in your allergen free items. We do take every precaution to prevent cross contamination by pre-washing & sanitizing our tools and equipment as well as a complete kitchen sanitation between tasks, however one can never be to careful when it comes to extreme allergies!
We offer some dairy free options, and we have both peanut and tree nut free options for those with sensitivities (though we work with dairy and tree nuts regularly!).
Gluten FRIENDLY options are currently only available in our cake options (*an additional charge will apply as gluten free flour ingredients are more expensive) and select naturally gluten free additional desserts.
****Please note, all though we take every precaution, we can't be held responsible for any allergic reaction --- especially if you don't mention it AT the time of ordering.
At this time - Unfortunately we can't accommodate organic, vegan, or sugar free requests
Do you require a Deposit?
For regular celebrations (we have a different deposit system for weddings)
Yes, we require a deposit in order to hold a spot on our calendar. Price quotes are not a guarantee of a spot and we work on a "first to place the deposit gets the spot" system, so we recommend placing your deposit as soon as you know we are the right fit for your event.
We offer 2 options to place your deposit
You can either call us or email us with a credit card number to put on file
. This card number is NOT charged unless you specifically say you would like to pay in advance for your order. You are responsible for paying upon pickup or delivery through this method - and we do require a physical card if you opt to pay by credit card the day of your event. (We will not "just run the card on file" unless you let us know in advance. ------ This card will be charged a partial to full charge if you cancel your order within a week of your event, or if you do not pickup your order. If any special ingredients or tools were ordered for your order, you will be charged regardless of when you cancel. We destroy the card number on file once your order is paid for.
You can pay in full in advance - either through venmo, dropping off cash, or through an invoice where you enter your own card information. These are payment in full options, so you will need to have your order 99% finalized at the time of ordering. If we need to make any minor changes between the time of the deposit and pickup/delivery the remaining balance will be due the day of. For major changes, we will ask for payment at the time of making the adjustments. ***For these deposit options, they are refundable up until 1 week prior to your event - after that point they are non-refundable. If any special ingredients or tools were ordered for your order, a portion of your deposit will be retained regardless of when you cancel.
How can I pay for my order?
We accept cash, venmo, credit card, or we can invoice you.
I am having a wedding or large event - is there anything different I need to do to order?
Yes, when ordering for all weddings and other large events (anything over $250) we highly recommend a minimum of three to four months or more notice in order to ensure that we will be able to deliver and set up or accommodate your large order. There is a $50 hold the date deposit that is required as soon as you know we are the right fit for your event. This amount is non-refundable and will go toward the overall cost of your event.
Your calendar says you are booked - is that true?
Most likely, unless we had a cancelation that we hadn't had a chance to update yet... (we don't tend to get many cancellations) We do our best to keep the availability calendar as up to date as possible - and we do tend to book up three weeks to month and a half in advance on average.
Once we max out, we stop taking orders to ensure that every order that leaves our kitchen meets our extremely high standards. We would never want to take on an additional order and then not be able to meet or exceed your expectations because it was half done, rushed and sloppy.
Do you do tastings?
We only offer consultations & tastings for weddings - however we have a full retail storefront that allows for you to stop in and grab a few items to try us out before placing your order!
At this time only do cake tastings for weddings that meet our $250 minimum (prior to delivery) and are more than 2 months from the date. While we wish we could offer in person consultations and tastings to every client, it just isn't possible with our very limited staff while maintaining our level of detail and attention to every order.
All consultations are $35 - which is due at the time of booking and is non-refundable. -- This will go toward the cost of your event as long as it meets the minimum ($250 prior to delivery)
Due to the fact that we can't make only one individual mini dessert at a time in many cases the wedding tastings are limited to cakes only.
We offer consultations Tuesday - Wednesday from 10am - 6pm and on Sunday's from 2pm-6pm. We are busy in the kitchen preparing for the weekend events on Friday's and Saturday's so we never offer tastings on those days of the week. We do book up in advance for tastings consultations (especially for the Sunday times), and do require a minimum of two weeks notice for these as well.
How does your pricing work?
The starting pricing for everything is listed on the pricing tab above - For anything decorated, these are strictly starting prices, meaning if your cake or items have more detail (beyond just white icing no decoration) or are 3D the pricing will go up from there. We do not include "some decoration" in our cake pricing -- as we want to ONLY charge you for what you are getting... so everything is priced on a per item basis
We try to be as fair as possible based on our quality, but there are some stores like Costco and grocery chains that we just can't compete with -- but our quality and level of detail is on a completely different scale. All of our items are handmade from scratch to order specifically just for you -- and border on edible art, not just a generic mass produced cake - so we don't have the ability to machine mass produce items and just hold them in the freezer until they are ordered.
Do you have items I can just call and pick up today?
YES! We finally do!
We officially opened our storefront on June 6th, 2020 and would love to have you stop by! We have a variety of cakes, cookies, cake cups, brownies, tarts, cheesecake shots, breakfast danishes and pastries daily! The menu is always changing and we do similar items, in different flavors each week!
Our address is 20770 Lake Forest Dr, Suite C, Lake Forest CA 92630
I called and/or emailed you and haven't heard back, when will you respond?
We respond quickest to emails - and we do our best to respond ASAP. We may be in a meeting, working on an order, covered in icing, or out on a delivery.
If you contacted us on a Thursday, Friday or Saturday - we most likely will get back to you on Sunday or the following Monday. Your events are very important to us, so if you are contacting us regarding something happening the same week or regarding pickup or delivery the day before or day of, please call us as we don't continually check our emails every few minutes. -- We are focusing on creating your items!
If you are calling us for anything - please be sure to leave us a message, as we DO NOT return called without a voicemail (you wouldn't believe the number of solicitation calls we get...).
Where are you located and what are your hours?
Our store front is located at 20770 Lake Forest Drive, Suite C, Lake Forest CA 92630!
We are closed on Mondays
Tuesdays thru Saturdays we are currently open 9am - 5pm
Sundays we are open from 9am - 3pm
Do you deliver? How much does it cost?
We do deliver - and delivery is based on milage as well as time from our location to yours.
If you send us the address we will give you a quote.
Delivery is a limited availability item and we may not always be able to deliver or may not be available at certain times due to orders that were placed prior to yours. We do our best to accommodate everyone but because we only have one person who does pickups as well as deliveries we have limited availability.
If you are debating between delivery and pickup -- we suggest planning for delivery as it is easier for us to cancel closer to the date. We can NOT always add it in closer to the date -- and we NEVER add it in the week of.